Balancing customer focus and efficiency is absolutely essential for any company that desires to maximie its ability to attract, serve and retain customers through the various economic cycles. Covid-19 has taught us that companies that...
When running a business division or even an entire company, there is constant friction between being customer focused and being process-focused. It’s a constructive friction that often swings like a pendulum strongly in one direction...
The decision of centralisation vs decentralisation of functional resources has been a regular evaluation by small and large businesses for decades. No company is fully centralised or decentralised, instead there are varying degrees of both.
The use of the term ‘ERP’ (Enterprise Resource Planning) can get some senior executives and business owners a little nervous. Some recall the implementation failures during ERP’s early days, or the lower than expected returns...
The concept or maybe the value of a digital strategy started becoming more evident over the last 10+ years as some digital capabilities (social media, mobile, e-commerce, IIOT) have scaled and gone mainstream.
The topic ‘Future of Work’ has become a mainstream talking point over the last 5-7 years, principally driven by the rise of artificial intelligence (AI) and its potential impact on the workforce in the not...
The topic ‘Future of Work’ has become a mainstream talking point over the last 5-7 years, principally driven by the rise of artificial intelligence (AI) and its potential impact on the workforce in the not...
