Maintaining customer relations (and remote working)
All companies have been faced with the challenge of maintaining robust and consistent customer relations in the midst the pandemic.
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All companies have been faced with the challenge of maintaining robust and consistent customer relations in the midst the pandemic.
On a worldwide scale, more people than ever are engaged in remote work. According to Global Workplace Analytics, this type of work has expanded 10 times faster than other areas of the workforce over the last...
It seems that almost every article in the e-commerce space references or touches on the impact of Amazon, and for good reason. It is now the largest e-commerce company in the world and largest retailer...
A few years ago (2017), Sheryl Sandberg, the COO of Facebook, published a book with Adam Grant called ‘OPTION B’ on the topic of building personal ‘resilience’ after the tragic loss of her husband. The...
Former chairperson and CEO of Xerox Inc., Anne Mulcahy, is often credited with the quote, “..our people are our greatest asset… our competitive advantage.” However, for a large number of industrial companies, there is a...
Balancing customer focus and efficiency is absolutely essential for any company that desires to maximie its ability to attract, serve and retain customers through the various economic cycles. Covid-19 has taught us that companies that...
When running a business division or even an entire company, there is constant friction between being customer focused and being process-focused. It’s a constructive friction that often swings like a pendulum strongly in one direction...
The decision of centralisation vs decentralisation of functional resources has been a regular evaluation by small and large businesses for decades. No company is fully centralised or decentralised, instead there are varying degrees of both.
The use of the term ‘ERP’ (Enterprise Resource Planning) can get some senior executives and business owners a little nervous. Some recall the implementation failures during ERP’s early days, or the lower than expected returns...
The concept or maybe the value of a digital strategy started becoming more evident over the last 10+ years as some digital capabilities (social media, mobile, e-commerce, IIOT) have scaled and gone mainstream.
