What personal data we collect and why we collect it
Registration form
Should you get in touch with us through the website, e.g. when you become a member, we will retain this information on our servers until the user’s account is removed from our records or a data deletion request is made by the user.
Cookies
If you use your website, we have to store cookies on your browser. This is to ensure you can log into our website and use our services. We also use cookies to deliver the best possible experience for you. Besides that, we also store a cookie to make use of analytics to help us improve our services and give you the best tailored content.
Embedded content from other websites
Sections on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use analytics to help us provide the best content we can to the audience. We are using Google Analytics to help us do so. Besides Analytics we are also using Hotjar to help us improve placements of elements on the website and make sure we can offer you the best browsing experience.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see or edit their personal information at any time (except they cannot change their username). You can also request the data we hold on you or request an account deletion if you wish to delete your data. Website administrators can also see and edit that information except passwords.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your contact information
You can get in touch with us by phone or email. The details can be found at the footer of every page.
Additional information
How we protect your data
We try our best to make sure your data is securely stored on our servers. Every bit of sensitive information is stored in encrypted form on our servers. Software, as well as hardware is kept up to date to ensure further security. We aim to stay on top of security to ensure you are having a safe and secure browsing experience using our services.
What data breach procedures we have in place
Should we encounter a data breach within our servers, we will try to locate the origin, close the possible breach, assess the situation and let the users know what data may have been breached.
In case of a breach, the attackers would only get encrypted data which is useless since we have several encryption mechanisms implemented to make sure your data is stored securely.
Force24 Cookies & Tracking
Our organisation utilises Force24’s marketing automation platform.
Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:
They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.
f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.
f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.
The information stored by Force24 cookies remains anonymous until:
The Force24 cookies will remain on a device for 10 years unless they are deleted.
Other Tracking
We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities
Device and browser type and open statistics
All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.
Link Tracking
All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.
