Customer service (CS) in the B2B environment is often not a visible area of the company, and frequently overshadowed by the trendier ‘customer experience’ and ‘customer success’ teams. As Art Anderson explains, however, when there...
Art Anderson drives on in digitisation in this latest Business Series feature for gasworld, exploring the explosive growth and opportunities in AI in the industrial gases business.
Carbon dioxide (CO2) is one of the top-five industrial gases, with global consumption of around 235 million tonnes (Mt) annually, primarily going into the fertiliser industry for urea manufacturing, the oil sector for enhanced oil...
Specialty gases have become critical components for nearly every industry. The offerings are numerous and utilised in a variety of end-markets driven by trends in healthcare, environmental, semiconductor, food and beverage and research.
Almost three quarters into 2022, industrial gas companies continue to deliver growth in an incredibly challenging backdrop of macroeconomic, geopolitical, and ongoing operational and talent challenges. The Tier-One players seem to be performing well under...
This year has started out a bit differently than previous years because companies as well as countries forecasted a ‘fully-recovered’ pandemic environment, starting in the spring/summer timeframe.
When considering which segments of the industrial gas industry have taken off over the past 5-10 years, hydrogen invariably dominates the conversation.
From time to time, helium has received increased visibility in the B2B press due to product shortages. However, over the last 3-5 years the press has become more mainstream due to the same supply-demand challenges,...
The first concept of combining Lean and Six Sigma methodologies was created in 2001 by a book titled Leaning into Six Sigma: The Path to Integration of Lean Enterprise and Six Sigma, by Barbara Wheat, Chuck Mills,...
All companies have been faced with the challenge of maintaining robust and consistent customer relations in the midst the pandemic.
